Tops employees recount horror of Buffalo shooting as some remain determined to reopen for community
NBCAPR 2022
It is right that the dispatcher is facing disciplinary action or, even, being fired. She failed to follow protocol, and her completely unacceptable conduct put lives at risk.
A review of the call shows it's unclear who hung up on whom. The dispatcher's conduct also had no effect on the police dispatch, as authorities arrived in the minute after the first 911 call was made. Although the conduct was unacceptable, the matter is still up for review.