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Business InsiderNov 23, 2021
The Facts
Some Clorox products are now in short supply after an August cyberattack caused large-scale disruption in the company's production.
The company, [headquartered in Oakland, Calif.], produces cleaning products like Clorox bleach and Pine-Sol and said that it doesn't have a firm estimate for when it will be able to fully resume operations.
The Spin
Narrative A
Companies often fail to disclose cyber attacks when they happen or hide the full extent of damages in fear of startling current or potential customers, damaging their stock value, or incurring legal challenges. It's important that organizations urgently share when they have been the victim of a complex cyberattack in order to raise public awareness of the impacts. This Chlorox shortage — while not at the scale of 2020 COVID-era shortages — is an example of how disruptions can potentially impact daily life.
Narrative B
While companies in general need to be transparent about their cyber processes and infrastructure, simple human error is to blame for 82% of cyber consequences. Employees are often the people who accidentally expose sensitive information that enables cyber criminals to access a company's systems. Despite the complex impacts on supply chains, simple training of real people on what to click and what to avoid can greatly reduce this issue.