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TechCrunchMay 21
Windows Update Causes Global IT Outage
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The Facts
A glitch with Microsoft Windows on Friday reportedly hit global businesses and institutions, disrupting critical services — including airlines, banks, and stock exchanges — across the world.
The massive Information Technology (IT) outage canceled over 2.5K US flights, affected operations at London's Stock Exchange, knocked Sky News off the air, and impacted Europe's medical facilities.
The Spin
Narrative A
This is the biggest technology failure ever, highlighting the risk of having numerous essential service providers reliant on a single piece of software. It's also a reminder of the importance of critical infrastructure resilience. Only businesses and institutions that develop robust systems and contingency plans and switch to an alternate system will effectively avoid the catastrophic consequences of such disruptions in the future.
Narrative B
This outage isn't unique — such incidents have occurred in the past and will likely happen again. Software updates and bug fixes are crucial to prevent all types of cyber incidents and ensure that systems run smoothly and efficiently. CrowdStrike is actively working with impacted customers, and there's a workaround. Users' systems will get back up and running again.