Amazon Settles Ring, Alexa Privacy Complaints

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The Spin

Narrative A

Video doorbells and other web-connected surveillance devices are unmitigated privacy nightmares. They not only collect copious amounts of information about their users and those around them, but their terms and conditions make little reference to privacy laws and allow companies to take complete ownership over all data collected. This settlement was a long time coming, as Amazon's carelessness caused distress to an untold number of customers.

Narrative B

Privacy concerns started well before Amazon acquired Ring, but the company cleaned up the lax Ring culture out of concern for customers. There are inherent privacy risks to video doorbells, which the surging consumer demand for personalized and web-connected devices is evidently willing to accept in return for convenience. However, Amazon boasts a robust privacy and data management regime, which mitigates these risks.


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