FTC sues Uber, says company charged for Uber One without consent
NBCAPR 11
FTC Sues Uber Over Alleged Deceptive Subscription Practices
Above: The Federal Trade Commission (FTC) seal displayed outside its Washington, DC, headquarters on Feb. 24, 2025. Image copyright: Al Drago/Bloomberg/Contributor via Getty Images
The Spin
Narrative A
Uber's bad faith practices have forced the FTC's hand. The subscription service's cancellation process is deliberately complex, making it nearly impossible for consumers to stop recurring charges. The company's advertised savings claims are misleading, and many users are being charged without their knowledge or consent. The FTC's lawsuit will hold Uber to account for these deceptive practices.
Narrative B
Uber One's sign-up and cancellation processes are clear and simple and follow all legal requirements. The company never charges consumers without their consent, and cancellations can now be completed in-app within 20 seconds. The FTC's complaint misunderstands the facts and the law, and Uber is confident it will triumph in any court.